Refund policy

90-day trial. You have 90 days from delivery to decide. You do not have to leave it in the box — set it up, run it in your kitchen, and if it is not right for you, send it back.

Starting a return. Email service@natridy.com or call +1-626-726-5788 with your order number. We will confirm the return and send instructions on how and where to ship it. Items sent back without requesting a return first cannot be accepted.

Condition. The machine may be used — that is the point of the trial. Please empty and rinse the bucket before shipping, and include the machine, bucket, lid, and power cable. We do not charge a restocking fee.

Return shipping.

• If the item is faulty, damaged, or not what you ordered, we pay return shipping.
• If you simply decide it is not for you, return shipping is at your cost.

Refunds. We will notify you once we have received and inspected your return. If approved, you will be refunded to your original payment method. Your bank or card issuer may need additional time to post it.

Damage and defects. Please inspect your order on arrival and contact us immediately if it is defective, damaged, or incorrect so we can make it right. Faults are separate from the trial and are covered by the 2-year limited warranty.

Exchanges. The quickest route is to return what you have and place a new order once the return is accepted.

Questions. service@natridy.com · +1-626-726-5788